Question: What Do I Do If My EBay Package Says Delivered But I Never Got It?

Who is responsible for a lost package?

Liability of Lost Packages Did you know.

The seller is responsible for the package until it reaches the buyer.

This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”..

What happens when a parcel goes missing?

Parcel failed to turn up? … They’re responsible for getting the package to you on time. Your contract is with them, not the courier or delivery company who shipped it. If there’s any issue with the courier, the retailer will take that up with them after you’ve contacted them.

Who is responsible if a parcel goes missing eBay?

It is the seller’s responsibility to get the item to the buyer. If it is lost in the post (Royal Mail considers items delayed for 15 working days not including the day it was posted) and only after that it is considered lost. Some buyers will wait, some won’t.

Will Amazon refund for lost package?

Amazon Prime members receive very fast shipping, and if the package does not arrive, the company has a no-questions-asked policy and will provide a refund after 36 hours. If packages are late, Amazon will credit your account for the inconvenience. Go here to report a package missing from Amazon.

Can I keep a package that was delivered to me by mistake?

Can you keep packages wrongly delivered to your house? The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn’t actually order are called “unsolicited goods”. You’re well within your rights to keep them.

Will Amazon replace a stolen package?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

Is eBay seller responsible for lost package?

It’s up to buyer to contact the carrier to try to locate the missing package. The seller has no responsibility whatsoever. Seller will win an ‘item not received’ dispute automatically … and bad feedback will be removed, if left. [It MAY require a phone call to eBay, however.]

What do I do if my package is delivered but I can’t find it?

What to do if tracking says my order is delivered, but I can’t…Verify the shipping address.Look for a notice of attempted delivery.Look around the delivery location for your package.See if someone else accepted the delivery at your location (e.g. a sibling or house mate)Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.More items…•

What do I do if my package says delivered but I never got it Amazon?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here. . .

Does eBay refund for lost packages?

eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.

Did not receive refund eBay?

If you haven’t received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the “Ask the seller a question” feature next to the item in your purchase history.